See this article, entitled "Powell's Potterygate Slip" [NY Daily News]. Pottery Barn spokesperson Leigh Oshirak clarifies that they really do not have a "you break it, you buy it" rule:
A good percentage of Pottery Barn's inventory is beds and other furniture, and we do sell ceramics, glassware, kitchenware and other things that are breakable. But if something breaks, that's the cost of doing business. We always put our customers first - that's part of our corporate values. If someone breaks a wine glass, for instance, our managers just mark it down as 'out of stock.' The customer isn't asked to pay for it.
In response to the State Department's statement that no aspersions toward Pottery Barn were intended, Oshirark stated: "Well, it's out there."
For some reason this story reminds me of an event a few months back where a lady got trampled at Wal-Mart trying to snatch a $29 DVD player. A Wal-Mart spokesperson later said they were disappointed that the stampede happened and hoped the woman returned to Wal-Mart as a shopper. They even offered to put a DVD player on hold for her while she recovered [see this BBC account]. Kinda makes you feel for these corporations, doesn't it?
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